Difference between revisions of "Troubleshooting"

Revision as of 00:25, 17 May 2020

Are you having any problems, errors, crashes, games won't load, something is wrong?

Most of those issues have a known solution already.

Please check the troubleshooting steps below before asking for help in our Discord server.

If none of it helps, here's how to ask for help.

Troubleshooting

My game won't load, the console shuts down after 3 seconds

If you're having issues specifically with PlayStation games, skip directly to this section: PlayStation Games Troubleshooting.

• You might be using the wrong file formats for that core. This is the most common cause, please do read the instructions on file formats CAREFULLY at this link.
  Look up the docs for the chosen Libretro core, it will help you figure out what's wrong. Example: https://docs.libretro.com/library/beetle_psx/

• Make sure you can make the game work when you try to load it with retroarch.exe. That means running your Retroarch installation inside your EmuVR folder.
  If a game doesn't load in Retroarch, it won't load in EmuVR.

• It might be a file permission issue in your installed directory. Try moving it to C:\EmuVR\

• The BIOS files for you core might be missing, incorrectly named, or they're the wrong files.

• Finally, try a different core.

I can't load any PlayStation games!!!

Read this carefully and you'll fix them: PlayStation Games Troubleshooting

There are no consoles or games in the inventory menu

That means you did not scan your games, or the Game Scanner couldn't detect any games. Check if you added your game folders correctly, and if your games are in the correct formats supported by your chosen core.

Read this to know more about supported file formats.

OK, the game works in retroarch.exe, but it's black in EmuVR, no video, audio only

Be sure that you actually got Retroarch 1.7.5.

Try another core. If you still can't get any to work, try other systems and more cores.

Some cores just won't work for some people in EmuVR, and we're still investigating why. That usually is an issue with AMD video cards. Most of time there is an alternative core for that system that will work for you.

The screen says some file is missing

You're missing your BIOS files.

Game Scanner keeps disappearing, deleting itself

Whitelist Game Scanner.exe in your antivirus settings, it's a false positive.

Everything was working yesterday, but now the games won't work anymore

Try restarting your PC. Seriously. Also, be aware that "shutting down" doesn’t fully shut down Windows 10.

I can grab objects but can't release them

Vive controllers: You need to start SteamVR before starting EmuVR.

Index or WMR controllers: Make sure you applied our official SteamVR controller bindings as instructed here.

My consoles won't turn on, the power button doesn't even click

Make sure you actually see a cable connecting the console to the TV.

If it's connected, then this is usually a file permission issue. Try installing EmuVR into C:\EmuVR\

My games have no audio

If you're using the Oculus Rift with your own third party headphones, you'll need to enable the Don't Use Oculus Audio option in the Settings Menu.

I can't hit any shots with my light guns!

Check if you're using the correct core for light gun games for that system.

EmuVR runs great in desktop mode, but it's slow in VR mode

Try lowering your Graphics Settings, specially Supersampling and Ambient Occlusion.

Try lowering your Oculus and SteamVR supersampling values. Remember that there are two separate supersampling settings in SteamVR, global and per game.

Another possible fix is to try manually running EmuVR from the Force Oculus.exe or Force SteamVR.exe files.

EmuVR froze/crashed after I scrolled through all my games in the Inventory

You added too many games. Try using 400 games max. Pick your favorite games.

Each game will generate a small texture for their labels, even if it's just text and not a custom label. You've maxed your video card memory limit with all those label textures.

This will be improved on later.

"The patch could not be applied!" error in the Game Scanner

If you're installing this in your "Program Files" folder, it might not have write permissions.

Try installing EmuVR into C:\EmuVR\

If that doesn't help:

• Check if you can open your Command Prompt.

• If you can't, try this fix: https://stackoverflow.com/a/5374418

• If you can, try this one: https://stackoverflow.com/a/10246879

EmuVR is always using SteamVR with Virtual Desktop Streamer

You need to manually "Inject" EmuVR.exe, and not Force Oculus.exe.

Doing this to use the Oculus SDK with VD will give you better performance.

I can't extract retroarch.7z fully / it's corrupted

Don't use WinRAR, use 7-Zip.

PlayStation Games Troubleshooting

As most questions come from issues with PlayStation games, this special section gathers everything you need to know to fix them.

Most of this information is already in other places in this wiki, but repeated here for convenience.

Please read these steps CAREFULLY before asking for help, and it will be very unlikely you'll ever need help, or else your answer might be a link back to this very page, highlighting what you've missed.

1. Core

Use Beetle PSX instead of PCSX Rearmed, for best compatibility and to actually see the PlayStation intro when starting a game, instead of a flashing red screen. Attention, that's not the "HW" version, it's just "Beetle PSX".

2. No ZIP, 7Z or RAR

You always need to extract your PS1 games.

If you just had to extract them, do not forget to delete the old .zip, .7z or .rar file.

3. File Format

These are the only supported file extensions: .cue .toc .m3u .ccd .pbp .chd

Notice there's no .ISO there.

4. Cue + Bin files

Cue and Bin files work together.

Cue files are basically just pointers to one or more .bin files.

A .bin file alone does not work without its .cue file.

If you got a .bin file without a .cue file, use this online tool to generate one for you.

If you got a single game with multiple .bin files but no .cue file, that's usually a bad rip, and it might be better to find a different one.

Important: if you ever rename a .bin file, you'll need to open your .cue file in Notepad to fix the pointer to your new file name.

Here's an example for a "Ape Escape (USA).cue" file:

FILE "Ape Escape (USA).bin" BINARY
  TRACK 01 MODE2/2352
    INDEX 01 00:00:00

If you want to rename your .bin file to e.g. "ApeEscape.bin", you'll need to rename that inside the .cue file too.

More info about .cue and .bin files here.

5. No ECM files

ECM files are not supported.

A .bin.ecm file is not a .bin file.

Simply renaming it to .bin won't work. You'll need an actual .bin file.

You could try converting from ecm to bin using a tool like this, or simply get the same game from another rip, with actual .bin files this time.

5. BIOS

You'll need BIOS files to play PlayStation games. Don't ask where to find them, same as ROMs.

If you don't have it, when you try to start a game the TV it will show a message telling you that the file is missing instead.

These are the files you need:

They need to be named exactly as shown above.
Notice there's no DASH: it's *not* scph-5500.bin, it's scph5500.bin, delete the dash if you have it.
They're case insensitive, which means either scph5500.bin or SCPH5500.BIN will work.

They should go in this folder: \EmuVR\Retroarch\system\
Example: \EmuVR\Retroarch\system\scph5501.bin

Now, what is that CRC32 hash for?

In the same way that a file named "flower.jpg" could have a dog in it, your "scph5501.bin" file might not actually be the actual file you need on the inside. It could be corrupt or simply the wrong file.

That's why, if you installed 7-zip as required in the Installation Guide, you can simply right click your "scph5501.bin" file, then click "CRC SHA", then "CRC-32". For this example, it should show a small window titled "Checksum information" saying "CRC32: 8D8CB7E4".

That's the code from our table above! If it's a different code for the file you chose, your file is incorrect, and you'll need to find a new BIOS file that matches is.

6. Finally

Your games must be able to run with Retroarch.exe (the same one in your \EmuVR\Retroarch\ folder).

If it doesn't work there, it won't work in EmuVR with the same core.

If you're 100% sure you followed everything above and it still doesn't work, your PS1 game files could be corrupt, so try finding another rip of the same game again.

6. Extra Info

If you need more information about Beetle PSX, check the official manual for the core, including how to add and swap multiple disc games and much more.

I tried everything above but I still have problems, help!

If nothing above helped fixing your issue, you can ask for help in the #troubleshooting channel on our Discord server, and someone will help you figure out how to make it work.

Here are some useful information that you can provide when you ask for help:

• Are you in desktop mode or VR mode?
• Your VR HMD
• Your video card
• Your CPU
• What cores are you using
• What games are you trying to play
• Which troubleshooting steps above have you tried?

Be precise on what's happening for you: "It doesn't work" and "It crashes" won't help.

What exactly is not working? EmuVR? The emulated games? How is it not working?

Does the console turn off after 3 seconds? Do the games run on Retroarch but not in EmuVR?

What steps exactly would you need to do to make the problem happen again?

If someone asks you to take a screenshot of some of your folders, please enable your file extensions before doing that.